Check the expected delivery window in the information provided for your order. If it is unclear, ask the team to confirm it rather than guessing.
Confirm the delivery address used on the order. If it is wrong, tell the team promptly rather than waiting for the delivery window to pass.
Where appropriate, check around your property, any nominated delivery place and with household members or workplace reception.
Allow the full stated delivery window. You do not need a tracking number to ask for help, and standard orders may not have one.
If the order still has not arrived, contact Shiftworker Nutrition with your order number, the address used and what you have checked. We will review the order and handle any fulfilment or carrier escalation where appropriate.