Returns, Refunds & Cancellations
This staging page is a draft for launch preparation only. Shiftworker Nutrition is not yet trading. Do not publish as final legal wording until every [LAUNCH REQUIRED] field has been completed and reviewed.
1. Your statutory rights
This draft does not restrict statutory rights. Customers may have rights under consumer law if goods are faulty, misdescribed, not fit for purpose or otherwise do not conform to the contract.
2. Online cancellation rights
For many online purchases, consumers can cancel within the statutory cancellation period. The final policy must explain cancellation rights clearly before launch and include any required cancellation instructions.
3. Sealed goods and hygiene
Some sealed goods may not be suitable for return for health protection or hygiene reasons once unsealed after delivery, unless they are faulty or statutory rights apply. This must be reviewed against the final product range and packaging.
4. Returns process
Returns address: [LAUNCH REQUIRED: RETURNS ADDRESS]. Return method and authorisation process: [LAUNCH REQUIRED: RETURN METHOD AND AUTHORISATION PROCESS]. Any voluntary return window beyond statutory requirements: [LAUNCH REQUIRED: RETURN WINDOW EXTENSION IF OFFERED].
5. Refunds
Refund method and timing: [LAUNCH REQUIRED: REFUND METHOD AND TIMING]. The final wording must explain refund of standard delivery charges where legally required and any lawful deductions for diminished value where applicable.
6. Damaged, faulty or incorrect goods
Customers should contact Shiftworker Nutrition promptly with order details and photographs where helpful. Support route: [LAUNCH REQUIRED: CUSTOMER SUPPORT EMAIL OR CONTACT FORM ROUTE].