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What should I do about two payment entries?

Two payment entries do not always mean two completed charges. Check their status and contact us if two completed payments appear to relate to the same order.

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A bank or payment provider may temporarily show more than one pending entry even when only one order has completed. A pending authorisation is different from a completed charge, but this is not necessarily the explanation for your entries.

Check whether both entries are completed or whether one or both are pending. Also check whether you received more than one order confirmation or order number.

If two completed payments appear to relate to the same order, contact Shiftworker Nutrition with the order number, amounts and dates. If the status is unclear, ask your payment provider to explain the entries.

We will review the order and payment information before confirming the next step. Do not assume a refund has been issued. Never send full card details, CVV, passwords or banking credentials; remove these and unrelated account information from any screenshot.

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