Returns & Refunds

Can I return an unopened supplement? An unopened supplement may be eligible for return. Eligibility depends on the applicable returns policy and the circumstances. What if my order arrives damaged? Do not use the product if the bottle, seal or contents appear compromised. Contact Shiftworker Nutrition so we can review the damage. How do refunds work? Once the relevant return or product issue has been reviewed and a refund approved, we will confirm the refund details. What should I do if I received a different product? Check the item against your order confirmation. If it is different, avoid opening or using it and contact Shiftworker Nutrition. An item is missing from my parcel. What should I check? Compare everything in the parcel with your order confirmation, then contact us if an item is still missing. Can I return a product after opening it? Opened products are handled differently from unopened returns. For hygiene, safety and product-integrity reasons, an opened supplement may not be eligible for a standard change-of-mind return. How can I check a refund update? Check whether your refund has been approved or issued, then check the original payment method for the update.