Contact & Complaints
This staging page is a draft for launch preparation only. Shiftworker Nutrition is not yet trading. Do not publish as final legal wording until every [LAUNCH REQUIRED] field has been completed and reviewed.
1. Contact details
Customer support email or contact form route: [LAUNCH REQUIRED: CUSTOMER SUPPORT EMAIL OR CONTACT FORM ROUTE]. Telephone, if offered: [LAUNCH REQUIRED: TELEPHONE NUMBER IF USED]. Business or registered address: [LAUNCH REQUIRED: BUSINESS OR REGISTERED ADDRESS].
2. Complaints
If a customer has a complaint after launch, they should explain the issue, provide their order number where relevant, and include supporting photographs or documents if useful.
- Order number, if the complaint relates to an order.
- A clear description of the issue.
- Photographs or documents where they help explain the problem.
- The outcome the customer is asking for.
3. Response process
Complaints response process and target timings: [LAUNCH REQUIRED: COMPLAINTS RESPONSE PROCESS].
4. Consumer rights and ADR
Nothing on this page affects statutory rights. Alternative dispute resolution or ombudsman details, if used: [LAUNCH REQUIRED: ADR OR OMBUDSMAN DETAILS IF USED].
5. Product safety concerns
Product safety concerns, suspected adverse reactions or recall queries should be handled through the confirmed launch support route and escalated internally.